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PAYMENTS, SHIPPING & DELIVERY

PAYMENTS / RETURNS:

Please note, once you place an order with us, you are agreeing to ALL terms and conditions of our website. Always check your JUNK FOLDER for update messages.

PAYMENT OPTIONS:

You can pay for your order by a Direct Bank Transfer or a Bitcoin.

PURCHASE PROCEDURE:

Once you place and submit your order:

  • You will receive an email with payment instructions (CHECK JUNK BOX). If you haven’t received a confirmation email within 30minutes, please contact us at: [email protected] / [email protected]
  • You would then need to submit your payment by preferred payment method and once funds reach our account we will dispatch your order within 24 hours

IMPORTANT PAYMENT INFORMATION:

  • Always check your JUNK FOLDER for update messages.
  • Please use your NAME AND SURNAME AS REFERENCE

SHIPPING:

  • Domestic orders of 50£ + free UK delivery 
  • Domestic orders below 50£ flat rate £5.00
  • Special next day UK delivery £8.00
  • Saturday Guaranteed UK delivery £15.00
  • International shipping flat rate £15.00

**CUT OFF TIME FOR ALL ORDERS – MIDDAY 12PM UK TIME** (SATURDAY 10AM)
ORDERS PLACED IN THE AFTERNOON WILL BE SHIPPED THE FOLLOWING MORNING

All FREE UK domestic orders are shipped with the First Class Signed For (with tracking number) service and normally take 1-3 working days to be delivered.

Your order is shipped as tracked and a tracking number will be provided. If you haven’t received your order in 7 days (international orders 21 days) please get in touch with us and we will investigate this case.

International Orders are shipped with tracked delivery and normally takes up to maximum of 5-14 days to be delivered, but it may be longer depending on postal service provider. If the order is seized by customs, we will require a copy of an Official Letter from Customs before we reship the order. Please note, we will reship seized order only once (this does not apply to HGH products)

We do not re-ship to: Canada, New Zealand, Norway, Singapore, South Korea, Australia, Saudi Arabia, countries in Africa, countries in South America, Israel, UAE. All orders to these destinations are shipped with slow mail (not signed for, no tracking, but proof of posting will be provided) as this shipping option will be more likely successful.

Example: (Reference: Name Surname).

  • In some cases it can take up to 24 hours for your funds to clear in our account so please be patient.
  • International transactions may take up to 2-5 days. Your order will not be shipped until full payment is received at our account.
  • Please get in touch with us for International Transfer Details.
  • All necessary wire information is included with your order confirmation email which will sent to you immediately after placing your order. Please check your order confirmation email carefully for the instructions.
  • Please make sure you use the same name for your order and the payment. If you are using account with different name to an order placed, please do send us a screenshot of donation sent or inform us by email. This way there will be no delays in postage.
  • In an unlikely event the package is not delivered to the customer’s chosen address and has been signed for, as shown on the tracker, the customer then should raise the dispute with the courier. In case we have to assist, the courier will simply refer us to the tracker and point out it was signed for. In this case customer will have to take up the dispute with the courier and request a “denial of service” receipt that will show the courier accepts their fault and acknowledges that the parcel was either lost or stolen. Once you get this and forward it to us we can reship your order again.

PERSONAL INFORMATION:

Any personal information is not stored in our system longer than 2 weeks. Tracking numbers however may be stored for up to 5 weeks. None of the personal information is shared to third parties.

IMPORTANT PAYMENT INFORMATION:

Products Damaged in Transit.

In very unlikely event of an item being damaged in transit, we don’t take any responsibility for damaged products.

Returns:

We do not accept returns.

By ordering from us, you fully agree with our Terms and Conditions